13-06-2015, 03:26 PM
Dear HP,
My HP Prime does not communicate with my netbook computer through the 3.0 USB port. The USB 2.0 port does communicate, but I would like to use the 3.0 port, since my 2.0 port is dedicated to something else.
The HP support page for HP Prime says the version 1.2 of the firmware fixes this issue. However, I cannot find anything on my calculator that specifies a version of firmware in that format.
When I press Help -> Tree -> About HP Prime
I get the following:
Software Version: 2015 4 27 (7820)
Hardware Version: A
CAS Version: 1.1.2-11
Serial Number: xxxxxxxxx (using x's instead of actual serial number)
Operating System: V0.037.526
In using the HP Connectivity program, which has also been updated to the latest version, does not find any update for my calculator. Does this mean that Software Version 2015 4 27 (7820) is version 1.2 of the firmware?
Thank you.
My HP Prime does not communicate with my netbook computer through the 3.0 USB port. The USB 2.0 port does communicate, but I would like to use the 3.0 port, since my 2.0 port is dedicated to something else.
The HP support page for HP Prime says the version 1.2 of the firmware fixes this issue. However, I cannot find anything on my calculator that specifies a version of firmware in that format.
When I press Help -> Tree -> About HP Prime
I get the following:
Software Version: 2015 4 27 (7820)
Hardware Version: A
CAS Version: 1.1.2-11
Serial Number: xxxxxxxxx (using x's instead of actual serial number)
Operating System: V0.037.526
In using the HP Connectivity program, which has also been updated to the latest version, does not find any update for my calculator. Does this mean that Software Version 2015 4 27 (7820) is version 1.2 of the firmware?
Thank you.